Hotels.com Reviews & FAQ
30 Hotels.com discussions
Shipping & Returns Policies
What is Hotels.com's international shipping policy?
It's not clear whether Hotels.com ships internationally. You can find more information about Hotels.com's international shipping policies here.
Browse their homepage to stay current on Hotels.com's special shipping promotions or deals. read more...
Does Hotels.com offer free returns & exchanges?
Yes, Hotels.com does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here. read more...
Payment Options
Can I use my debit card, prepaid card, or a Visa gift card at Hotels.com?
Yes, Hotels.com does take &url(debit cards, prepaid debit, or prepaid gift cards). You can pay online using your debit or prepaid card at hotels.com during checkout, You can find more information on their debit and prepaid card payment policies on their customer service page.
Good luck with your sho... read more...
Does Hotels.com accept Google Pay?
We did not find any indication that Hotels.com accepts Google Pay or Android Pay, so it appears that likely do not accept it. You may check out this page for any updated information on their payment policies.
Check their homepage for any updates to their policies for payment forms accepted. read more...
Does Hotels.com accept PayPal?
Yes, Hotels.com does accept PayPal for payment. You can use your PayPal account to pay for purchases on Hotels.com's website. You can find more information on their PayPal payment policies on this page.
Good luck with your shopping! If you can't find the information in the link above, you might be able to find more information on Hotels.com's homepage here. read more...
Does Hotels.com accept Apple Pay?
Based on our latest scan, we were not able to find any indication that Hotels.com currently accepts Apple Pay for payment. You may be able to find information about Hotels.com's Apple Pay policies here.
You can also look on their homepage for additional information on payment methods.
If you find any more updated information about Hotels.com's Apple Pay policies, we'd love if you shared it here on... read more...
Discount Policies
Does Hotels.com ever offer discount codes?
Yes, Hotels.com does offer promo codes quite frequently. So far, Hotels.com has offered 28 total coupon codes in 2018, and they offered 57 codes last year (in 2017). You can find a complete list of current Hotels.com coupon codes on this page.If you're looking to promote and submit coupon codes for Hotels.com we recommend submitting them here.If Hotels.com has no active promo codes right now, you ... read more...
Can you stack coupons at Hotels.com? What are their coupon stacking policies?
It's not clear whether Hotels.com allows coupon stacking. Please check out this page to see if Hotels.com currently allows you to stack coupons.
Hotels.com does change its couponing policies from time to time so you can always check their homepage to see if there's any info on coupon stacking. read more...
Can I use competitor coupons at Hotels.com?
You can check Hotels.com's customer service page here to see if they have posted any information about competitor coupons. read more...
Does Hotels.com offer discounts or freebies on your birthday?
It does not look like Hotels.com provides a specific discount on your birthday. You can always check this page for more information about Hotels.com's birthday discounts and offers.
It's always a good idea to check out their homepage to see if they've posted any additional information about different kinds of discounts. Some stores may not offer birthday discounts, but do offer special deals throu... read more...
Does Hotels.com have a senior discount policy?
Based on our research, it appears unlikely that Hotels.com offers any special discounts for seniors. Check this page for more information about Hotels.com's senior discounts and offers.
read more...
Does Hotels.com offer discounts to military families and veterans?
Based on our research, it does not appear that Hotels.com offers a specific military discount. You can check their customer FAQ page for any updated information about Hotels.com's veteran discounts and offers.
You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers not available on their website through their email newsletter. read more...
Does Hotels.com give discounts to students with a valid student ID or email?
Yes, Hotels.com does offer discounts to students!
You must be an active student and may need to provide a student ID to quality for your Hotels.com student discount.
They have a page with information on their student discounts here.
It might also be helpful to check out their homepage to see if they've posted any additional information about student discounts. You can also subscribe to their emai... read more...
How often does Hotels.com have sales events?
Yes, Hotels.com does have sales from time to time.
You can stay on top of their latest events, and special discounts by visiting their promotions and deals page.
You can also find more information on Hotels.com's special sales events on their homepage here.
read more...
Does Hotels.com have an official coupons page?
Yes, Hotels.com does offer it's own coupons page! You can find their latest deals and promotions on their promotions and deals page here.
Hope you find the coupon that best suits your shopping needs! You might also find more information on Hotels.com's discount policy on their homepage here. read more...
Does Hotels.com price match?
Yes, Hotels.com does price match. You can find out more about their price matching policies on their price matching policy page.
Hope you are able to receive a price match on your purchase at Hotels.com! read more...
Customer Service Features
How to contact Hotels.com?
You can contact Hotels.com via their customer service contact page.You can also contact Hotels.com through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respond quickly to messages you send them via social media. Here are their social pages we found:Facebook ... read more...
Hotels.com customer reviews? How is Hotels.com rated on BBB, Yelp, Glassdoor, or Reddit?
Better Business Bureau (BBB)Hotels.com has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Hotels.com to grade them, and they've assigned them a positive score. Most likely, Hotels.com has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.You can see Hote... read more...
Where is Hotels.com's Facebook, YouTube, Instagram, Snapchat, and other pages?
Yes, Hotels.com does have social media pages. We've aggregated the links to all their social pages here:Twitter feedFacebook pageYouTube channelLinkedin profileInstagram profileGood luck finding Hotels.com's social media pages. You can also check out their homepage for additional information on their social media sites. If we left any out, or any of these URLs need to be updated, please add a reply here, thanks!. read more...
Can I get my money back if I'm not satisfied with my Hotels.com purchase?
It's not clear if Hotels.com has a money-back guarantee. Learn more about Hotels.com and their policies on their page here.
You can also get more information on their homepage. read more...
Does Hotels.com accept gift cards or e-gift cards?
Yes, Hotels.com does offer gift cards.
You can find the gift card that best suits you on their gift cards page. You'll also be able to check your balance there as well as find out more about the specific terms and conditions associated with your gift card purchase.
You might also find more information on Hotels.com's gift card and e-gift card policies on their homepage here. read more...
Does Hotels.com have a loyalty program? How good is it?
Yes, Hotels.com does offer a customer loyalty program. You can find more details on their rewards program on their customer service page.
Hope you find the information you need about Hotels.com's loyalty program. You can also check out Hotels.com's homepage for more information. read more...
Financing Options
Does Hotels.com accept Klarna financing?
It's not clear whether Hotels.com accepts Klarna financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options. read more...
Can I use Bread to finance my Hotels.com purchase?
It's not clear whether Hotels.com accepts Bread financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options. read more...
Does Hotels.com accept Afterpay financing?
It's not clear whether Hotels.com accepts Afterpay financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options. read more...
Does Hotels.com accept Affirm financing?
It's not clear whether Hotels.com accepts Affirm financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options. read more...
Website Features
Does Hotels.com offer a mobile app for iPhone, iPad, or Android?
Yes, Hotels.com does offer a mobile app. You can view and download their mobile apps here:Hotels.com for iPhone / iPad in the Apple App StoreHotels.com for Android in the Google Play StoreGood luck finding Hotels.com's mobile apps for iPhone and Android. You can also check out their homepage for add... read more...
Is Hotels.com a secure website? Do they respect users' privacy?
Hold tight, our team is searching for an answer to this question now. We're scouring Hotels.com's website and customer service pages, other websites, and contacting Hotels.com directly to try to find an answer to this question. Check back soon to find the answer. read more...
Marketing Programs
Does Hotels.com have an affiliate program? Has anyone used it?
Yes, Hotels.com does have an affiliate program. Using their affiliate or referral program, you can earn commissions by referring new customers via the Hotels.com website. We researched the popular affiliate networks, and here's what we found about where you can join Hotels.com's affiliate program:Skimlinks: Yes — ApplyViglink: Yes — ApplyShareASale: Unlikely — Check statusAwin (A... read more...
Other Features
More Hotels.com discussions
Does Hotels.com give discounts to students with a valid student ID or email?
Yes, Hotels.com does offer discounts to students!
You must be an active student and may need to provide a student ID to quality for your Hotels.com student discount.
They have a page with information on their student discounts here.
It might also be helpful to check out their homepage to see if the...
Does Hotels.com have a loyalty program? How good is it?
Yes, Hotels.com does offer a customer loyalty program. You can find more details on their rewards program on their customer service page.
Hope you find the information you need about Hotels.com's loyalty program. You can also check out Hotels.com's homepage for more information.
Does Hotels.com accept Klarna financing?
It's not clear whether Hotels.com accepts Klarna financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options.
Can I use Bread to finance my Hotels.com purchase?
It's not clear whether Hotels.com accepts Bread financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options.
Does Hotels.com accept Afterpay financing?
It's not clear whether Hotels.com accepts Afterpay financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options.
Does Hotels.com accept Affirm financing?
It's not clear whether Hotels.com accepts Affirm financing as a payment option. You might be able to find information about Hotels.com's payment financing policies here.
You can also look on their homepage for additional information on financing options.
Does Hotels.com accept Apple Pay?
Based on our latest scan, we were not able to find any indication that Hotels.com currently accepts Apple Pay for payment. You may be able to find information about Hotels.com's Apple Pay policies here.
You can also look on their homepage for additional information on payment methods.
If you find an...
Hotels.com customer reviews? How is Hotels.com rated on BBB, Yelp, Glassdoor, or Reddit?
Better Business Bureau (BBB)Hotels.com has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Hotels.com to grade them, and they've assigned them a positive score. Most likely, Hotels.com has responded in a timely fashion to any customer complaints such that ...
Does Hotels.com price match?
Yes, Hotels.com does price match. You can find out more about their price matching policies on their price matching policy page.
Hope you are able to receive a price match on your purchase at Hotels.com!
Does Hotels.com offer discounts to teachers and educators?
We were not able to find any specific teacher discounts offered by Hotels.com. Check this page for the latest information about Hotels.com's educator discounts and offers.
Check out their homepage as well to see if they've posted any additional information about teacher discounts there.
How to contact Hotels.com?
You can contact Hotels.com via their customer service contact page.You can also contact Hotels.com through their social media pages. Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. Many retailers these days will respon...
Does Hotels.com have an affiliate program? Has anyone used it?
Yes, Hotels.com does have an affiliate program. Using their affiliate or referral program, you can earn commissions by referring new customers via the Hotels.com website. We researched the popular affiliate networks, and here's what we found about where you can join Hotels.com's affiliate program:Sk...
Does Hotels.com ever offer discount codes?
Yes, Hotels.com does offer promo codes quite frequently. So far, Hotels.com has offered 28 total coupon codes in 2018, and they offered 57 codes last year (in 2017). You can find a complete list of current Hotels.com coupon codes on this page.If you're looking to promote and submit coupon codes for ...
Does Hotels.com offer free returns & exchanges?
Yes, Hotels.com does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.
What is Hotels.com's international shipping policy?
It's not clear whether Hotels.com ships internationally. You can find more information about Hotels.com's international shipping policies here.
Browse their homepage to stay current on Hotels.com's special shipping promotions or deals.
Does Hotels.com have an official coupons page?
Yes, Hotels.com does offer it's own coupons page! You can find their latest deals and promotions on their promotions and deals page here.
Hope you find the coupon that best suits your shopping needs! You might also find more information on Hotels.com's discount policy on their homepage here.
How often does Hotels.com have sales events?
Yes, Hotels.com does have sales from time to time.
You can stay on top of their latest events, and special discounts by visiting their promotions and deals page.
You can also find more information on Hotels.com's special sales events on their homepage here.
Can you stack coupons at Hotels.com? What are their coupon stacking policies?
It's not clear whether Hotels.com allows coupon stacking. Please check out this page to see if Hotels.com currently allows you to stack coupons.
Hotels.com does change its couponing policies from time to time so you can always check their homepage to see if there's any info on coupon stacking.
Can I use competitor coupons at Hotels.com?
You can check Hotels.com's customer service page here to see if they have posted any information about competitor coupons.
Does Hotels.com accept gift cards or e-gift cards?
Yes, Hotels.com does offer gift cards.
You can find the gift card that best suits you on their gift cards page. You'll also be able to check your balance there as well as find out more about the specific terms and conditions associated with your gift card purchase.
You might also find more infor...
Does Hotels.com offer discounts or freebies on your birthday?
It does not look like Hotels.com provides a specific discount on your birthday. You can always check this page for more information about Hotels.com's birthday discounts and offers.
It's always a good idea to check out their homepage to see if they've posted any additional information about differen...
Is Hotels.com a secure website? Do they respect users' privacy?
Hold tight, our team is searching for an answer to this question now. We're scouring Hotels.com's website and customer service pages, other websites, and contacting Hotels.com directly to try to find an answer to this question. Check back soon to find the answer.
Can I use my debit card, prepaid card, or a Visa gift card at Hotels.com?
Yes, Hotels.com does take &url(debit cards, prepaid debit, or prepaid gift cards). You can pay online using your debit or prepaid card at hotels.com during checkout, You can find more information on their debit and prepaid card payment policies on their customer service page.
Good luck with your sho...
Does Hotels.com have a senior discount policy?
Based on our research, it appears unlikely that Hotels.com offers any special discounts for seniors. Check this page for more information about Hotels.com's senior discounts and offers.
Does Hotels.com offer a mobile app for iPhone, iPad, or Android?
Yes, Hotels.com does offer a mobile app. You can view and download their mobile apps here:Hotels.com for iPhone / iPad in the Apple App StoreHotels.com for Android in the Google Play StoreGood luck finding Hotels.com's mobile apps for iPhone and Android. You can also check out their homepage for add...
Where is Hotels.com's Facebook, YouTube, Instagram, Snapchat, and other pages?
Yes, Hotels.com does have social media pages. We've aggregated the links to all their social pages here:Twitter feedFacebook pageYouTube channelLinkedin profileInstagram profileGood luck finding Hotels.com's social media pages. You can also check out their homepage for additional information on thei...
Does Hotels.com accept Google Pay?
We did not find any indication that Hotels.com accepts Google Pay or Android Pay, so it appears that likely do not accept it. You may check out this page for any updated information on their payment policies.
Check their homepage for any updates to their policies for payment forms accepted.
Does Hotels.com accept PayPal?
Yes, Hotels.com does accept PayPal for payment. You can use your PayPal account to pay for purchases on Hotels.com's website. You can find more information on their PayPal payment policies on this page.
Good luck with your shopping! If you can't find the information in the link above, you might be a...
Can I get my money back if I'm not satisfied with my Hotels.com purchase?
It's not clear if Hotels.com has a money-back guarantee. Learn more about Hotels.com and their policies on their page here.
You can also get more information on their homepage.
Does Hotels.com offer discounts to military families and veterans?
Based on our research, it does not appear that Hotels.com offers a specific military discount. You can check their customer FAQ page for any updated information about Hotels.com's veteran discounts and offers.
You might also check out their homepage to see if they've posted any additional informatio...
How old do you have to be to utilize the services on Hotels.com?
Use of the Website
As a condition of your use of this Website, you warrant that
you are at least 18 years of age,
you possess the legal authority to create a binding legal obligation,
you will use this Website in accordance with this Agreement,
you will only use this Website to make legitimat...
How much traffic does Hotels.com's website receive? What is their Alexa Ranking and Google PageRank?
Any regular customers of Hotels.com? How are their prices vs other hotel booking sites?
I recently took a trip to Vancouver. While I was planning my trip I looked at different hotels and rates from a few different companies. I did like the information Hotels.com presented the information on each hotel, in fact in some cases the information was better laid on out Hotels.com than on the ...
Anyone booked a hotel through Hotels.com? How is this company?
As a matter of fact I was just scanning through Hotels.com to look for a hotel. They have a great range of hotel options and provide a lot of information on the hotels that are available to you. One thing to be aware of is that the closer to your date of travel the better deals you will find however...
Can you change or modify your reservation with Hotel.com after you pay?
No Hotels.Com Change Or Cancellation Fees
Hotels.com has waived its change and cancellation fees for lodging bookings. You can change or cancel your lodging booking online or by calling 800-2-HOTELS (800-246-8357). You may still be subject to change and cancellation fees that our lodging suppl...
Does Hotel.com have a cancellation policy? If so, what is it?
Hotels.com does not charge any fee for cancelling a reservation, yet the cancellation policy of each hotel is different. Hence they provide the policy of each hotel at the time of booking. You can also find the cancellation policy of hotel that is booked by you on your final page of booking.
Does Hotel.com offer a price match guarantee?
Yes, Hotels.com offers a price match guarantee. If you find a lower rate for any hotel on another site and inform them they will refund the difference to you. They will match the price anytime irrespective of your booking time. Visit their site to know more about their price match guarantee.
Is there a fee for calling or booking a room over the phone with Hotels.com?
Lauren,
This is a direct answer from Hotels.com
No, we do not charge a fee for calling or booking through our call center agents. Hotels.com provides this as a free service to our valued guests because we know that you are not always by a computer, or sometimes just need to talk to a real person.
