Hotels.com FAQ & Discussion

46 Hotels.com discussions

Does Hotels.com have a money-back guarantee?

Does Hotels.com have a satisfaction guarantee? Can I get my money back if I'm not satisfied with my purchase from Hotels.com? Can I return products to Hotels.com? Will I get refunds from Hotels.com?
Hotels.com's money-back guarantee policy is rated:
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Asked on Jan 8, 2018 Posted in Hotels.com1 answer — Last reply 3 months ago

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Posted on Mar 21, 2018
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More Hotels.com Discussions

Does Hotels.com offer free returns & exchanges?

Yes, Hotels.com does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out Hotels.com's homepage for additional pages with information on returns and exchanges.
Hotels.com's money-back guarantee policy is rated:
4.5 - 2 ratings
Answered on Jun 22, 2018 Posted in Hotels.com3 answers — Last reply 2 days ago

What is Hotels.com's international shipping policy?

It's not clear whether Hotels.com ships internationally. You can find more information about Hotels.com's international shipping policies here. Browse their homepage to stay current on Hotels.com's special shipping promotions or deals.
Hotels.com's international shipping policies is rated:
4.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Does Hotels.com have an official coupons page?

Yes, Hotels.com does offer it's own coupons page! You can find their latest deals and promotions on their promotions and deals page ere. Hope you find the coupon that best suits your shopping needs! You might also find more information on Hotels.com's discount policy on their homepage here.
Hotels.com's official coupons support is rated:
5.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

How often does Hotels.com have sales events?

Yes, Hotels.com does have sales from time to time. You can stay on top of their latest events, and special discounts by visiting their promotions and deals page. You can also find more information on Hotels.com's special sales events on their homepage here.
Hotels.com's availability of sales and promotions is rated:
5.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Can you stack coupons at Hotels.com? What are their coupon stacking policies?

It's not clear whether Hotels.com allows coupon stacking. Please check out this page to see if Hotels.com currently allows you to stack coupons. Hotels.com does change its couponing policies from time to time so you can always check their homepage to see if there's any info on coupon stacking.
Hotels.com's coupon stacking policies is rated:
3.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Does Hotels.com give discounts to students with a valid student ID or email?

It does not appear that Hotels.com offers a specific student discount. You can check this page for more information about Hotels.com's student discounts and offers. You might also check out their homepage to see if they've posted any additional information about student discounts. You can also subsc...
Hotels.com's student discount policies is rated:
3.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Can I use competitor coupons at Hotels.com?

You can check Hotels.com's customer service page here to see if they have posted any information about competitor coupons.
Hotels.com's competitor coupon policies is rated:
4.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Does Hotels.com accept gift cards or e-gift cards?

Yes, Hotels.com does offer gift cards. You can find the gift card that best suits you on their gift cards page. You'll also be able to check your balance there as well as find out more about the specific terms and conditions associated with your gift card purchase. You might also find more infor...
Hotels.com's gift card support is rated:
5.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Does Hotels.com offer discounts or freebies on your birthday?

It seems that Hotels.com does not offer any birthday discounts. You can check this page for more information about Hotels.com's birthday discounts and offers. It's always a good idea to check out their homepage to see if they've posted any additional information about different kinds of discounts. S...
Hotels.com's birthday discount policies is rated:
3.0 - 1 rating
Answered on Jun 22, 2018 Posted in Hotels.com2 answers — Last reply 2 days ago

Hotels.com customer reviews? How is Hotels.com rated on BBB, Yelp, Glassdoor, or Reddit?

Hang tight, our team of researchers is out looking for the answer to this question now. We're currently researching Hotels.com's website and FAQ pages as well as other online sources. We'll also try contacting Hotels.com directly to try to find an answer to this question. Check back in a bit to see ...
Hotels.com's customer service is rated:
0.0 - 0 ratings
Answered on Jun 21, 2018 Posted in Hotels.com1 answer — Last reply 3 days ago

Have there ever been coupon codes available for hotels.com?

We're researching this question now. Our team is checking Hotels.com's customer service pages and FAQs and other online sources for an answer. We may also contact Hotels.com directly to get more information about this question.
Hotels.com's promo code support is rated:
0.0 - 0 ratings
Answered on Jun 19, 2018 Posted in Hotels.com1 answer — Last reply 5 days ago

Does Hotels.com have a loyalty program? How good is it?

Hang tight, our team of researchers is out looking for the answer to this question now. We're currently researching Hotels.com's website and FAQ pages as well as other online sources. We'll also try contacting Hotels.com directly to try to find an answer to this question. Check back in a bit to see ...
Hotels.com's loyalty programs is rated:
0.0 - 0 ratings
Answered on Jun 19, 2018 Posted in Hotels.com1 answer — Last reply 5 days ago

Is Hotels.com a secure website? Do they respect users' privacy?

Hold tight, our team is searching for an answer to this question now. We're scouring Hotels.com's website and customer service pages, other websites, and contacting Hotels.com directly to try to find an answer to this question. Check back soon to find the answer.
Hotels.com's website security & privacy policies is rated:
0.0 - 0 ratings
Answered on Jun 19, 2018 Posted in Hotels.com1 answer — Last reply 5 days ago

Can I use my debit card, prepaid card, or a Visa gift card at Hotels.com?

Yes, you can pay at hotels.com using a debit card, Visa prepaid card, or other prepaid debit cards. Hotels.com does accept most debit cards and prepaid gift cards. See their customer service page for additional details on their payment policies. Hope you're able to checkout with your debit card. Let...
Hotels.com's debit & prepaid card support is rated:
5.0 - 1 rating
Answered on Jun 15, 2018 Posted in Hotels.com2 answers — Last reply 1 week ago

Does Hotels.com have a senior discount policy?

Based on our research, it appears unlikely that Hotels.com offers any special discounts for seniors. Check this page for more information about Hotels.com's senior discounts and offers.
Hotels.com's senior discount policies is rated:
4.0 - 1 rating
Answered on May 11, 2018 Posted in Hotels.com2 answers — Last reply 2 months ago

Does Hotels.com offer a mobile app for iPhone, iPad, or Android?

Yes, Hotels.com does offer a mobile app. You can view and download their mobile apps here:Hotels.com for iPhone / iPad in the Apple App StoreHotels.com for Android in the Google Play StoreGood luck finding Hotels.com's mobile apps for iPhone and Android. You can also check out their homepage for add...
Hotels.com's mobile app availability is rated:
4.5 - 2 ratings
Answered on Apr 25, 2018 Posted in Hotels.com3 answers — Last reply 2 months ago

Where is Hotels.com's Facebook, YouTube, Instagram, Snapchat, and other pages?

Yes, Hotels.com does have social media pages. We've aggregated the links to all their social pages here:Twitter feedFacebook pageYouTube channelLinkedin profileInstagram profileGood luck finding Hotels.com's social media pages. You can also check out their homepage for additional information on thei...
Hotels.com's social media presence is rated:
5.0 - 1 rating
Answered on Apr 20, 2018 Posted in Hotels.com2 answers — Last reply 2 months ago

Does Hotels.com accept Google Pay?

We couldn't find a definitive answer to whether Hotels.com accepts Google Pay on their website. You may check out this page for any updated information on their Google Pay policies. Also, check their homepage for any updates to their payment policies.
Hotels.com's Google Pay support is rated:
4.0 - 1 rating
Answered on Apr 12, 2018 Posted in Hotels.com2 answers — Last reply 3 months ago

Does Hotels.com accept Apple Pay?

You might be able to find information about Hotels.com's Apple Pay policies here. You can also look on their homepage for additional information on payment methods.
Hotels.com's Apple Pay support is rated:
4.0 - 1 rating
Answered on Apr 12, 2018 Posted in Hotels.com2 answers — Last reply 3 months ago

Does Hotels.com accept PayPal?

Yes, Hotels.com does take PayPal for checking out. You can use your PayPal account or PayPal credit card to pay on Hotels.com's e-commerce store. Read more information on Hotels.com's PayPal policies here. Good luck with your shopping! If you can't find the information in the link above, you might b...
Hotels.com's PayPal support is rated:
5.0 - 1 rating
Answered on Apr 12, 2018 Posted in Hotels.com1 answer — Last reply 3 months ago

Does Hotels.com have an affiliate program? Has anyone used it?

Yes, Hotels.com does work with affiliates. To become an affiliate for Hotels.com, visit their affiliate program information page here. If you can't locate the information using the link above, you can also find additional information on Hotels.com's programs on their homepage here. Hope this helps...
Hotels.com's affiliate programs is rated:
5.0 - 1 rating
Answered on Mar 21, 2018 Posted in Hotels.com1 answer — Last reply 3 months ago

Does Hotels.com offer discounts to military families and veterans?

You can check this page for more information about Hotels.com's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special...
Hotels.com's military discount policies is rated:
3.0 - 1 rating
Answered on Jun 14, 2017 Posted in Hotels.com1 answer — Last reply 13 months ago

Does Hotels.com price match?

Yes, Hotels.com does price match. You can find out more about their price matching policies on their price matching policy page. Hope you are able to receive a price match on your purchase at Hotels.com!
Hotels.com's price matching policies is rated:
5.0 - 1 rating
Answered on Jun 10, 2017 Posted in Hotels.com1 answer — Last reply 14 months ago

How old do you have to be to utilize the services on Hotels.com?

Use of the Website As a condition of your use of this Website, you warrant that you are at least 18 years of age, you possess the legal authority to create a binding legal obligation, you will use this Website in accordance with this Agreement, you will only use this Website to make legitimat...
Jaz answered this on May 22, 2012 Posted in Hotels.com1 answer — Last reply 49 months ago

Any regular customers of Hotels.com? How are their prices vs other hotel booking sites?

I recently took a trip to Vancouver. While I was planning my trip I looked at different hotels and rates from a few different companies. I did like the information Hotels.com presented the information on each hotel, in fact in some cases the information was better laid on out Hotels.com than on the ...
Kaleidoscope Acres answered this on Dec 21, 2012 Posted in Hotels.com1 answer — Last reply 55 months ago

Anyone booked a hotel through Hotels.com? How is this company?

As a matter of fact I was just scanning through Hotels.com to look for a hotel. They have a great range of hotel options and provide a lot of information on the hotels that are available to you. One thing to be aware of is that the closer to your date of travel the better deals you will find however...
Kaleidoscope Acres answered this on Dec 21, 2012 Posted in Hotels.com1 answer — Last reply 55 months ago

Does Hotels.com ship internationally? Which countries do they ship to?

Although Hotels.com offers their services to international customers, there are no physical products that could be shipped to any country. Hotels.com is a website that allows you to book your travel online by searching for over 150 thousand hotels. For more information, visit the source URL below: ...
TinTinB answered this on Nov 8, 2012 Posted in Hotels.com1 answer — Last reply 73 months ago

Does Hotels.com accept debit cards or personal checks?

No, Hotels.com does not accept payment using personal checks and debit cards. It only accepts payments via major US credit cards such as VISA Electron, Master Card, American Express, Delta, VISA, Maestro, Switch and Diner Club. Aside from these credit cards, no other payment options such as Wire Tra...
toiken answered this on Aug 13, 2012 Posted in Hotels.com1 answer — Last reply 76 months ago

Can you change or modify your reservation with Hotel.com after you pay?

No Hotels.Com Change Or Cancellation Fees Hotels.com has waived its change and cancellation fees for lodging bookings. You can change or cancel your lodging booking online or by calling 800-2-HOTELS (800-246-8357). You may still be subject to change and cancellation fees that our lodging suppl...
Jaz answered this on May 22, 2012 Posted in Hotels.com1 answer — Last reply 79 months ago

Does Hotel.com have a cancellation policy? If so, what is it?

Hotels.com does not charge any fee for cancelling a reservation, yet the cancellation policy of each hotel is different. Hence they provide the policy of each hotel at the time of booking. You can also find the cancellation policy of hotel that is booked by you on your final page of booking.
valli sarvani answered this on May 22, 2012 Posted in Hotels.com1 answer — Last reply 79 months ago

Does Hotel.com offer a price match guarantee?

Yes, Hotels.com offers a price match guarantee. If you find a lower rate for any hotel on another site and inform them they will refund the difference to you. They will match the price anytime irrespective of your booking time. Visit their site to know more about their price match guarantee.
valli sarvani answered this on May 22, 2012 Posted in Hotels.com1 answer — Last reply 79 months ago

Is there a fee for calling or booking a room over the phone with Hotels.com?

Lauren, This is a direct answer from Hotels.com No, we do not charge a fee for calling or booking through our call center agents. Hotels.com provides this as a free service to our valued guests because we know that you are not always by a computer, or sometimes just need to talk to a real person.
Jaz answered this on May 22, 2012 Posted in Hotels.com1 answer — Last reply 79 months ago